Technical Support

We are looking for a candidate with an engineering/environmental sciences background to join our SAR Technical Support team.

Position Description

We are looking for a Technical Support Member who will collaborate with our development team in activities related to technical and customer support service, helpdesk support and SAR-InSAR processing. The candidate’s tasks will be primarily providing remote technical support assistance to our customers, he/she will be responsible for diagnosing and troubleshooting software problems in collaboration with the development team.
A good knowledge of the SAR-InSAR theory is a plus, together with strong problem-solving and team-working skills.
We offer a professional working career in an international and multidisciplinary environment, including signal processing engineers, GIS experts, geologists, software developers and computer scientists.

The main tasks of the position are:

  • Handling customer technical support
  • Troubleshooting/Diagnosis/Resolution of technical issues in collaboration with software developers
  • Supporting analysts on bug fixing and vulnerabilities on software testing
  • Redacting documents and tutorials on software specifications
  • Handling communication channel and supporting marketing partners
  • Processing of satellite data and analysis of results
  • Provide training and consultancy on sarmap SA software and SAR-InSAR theory.

Technical skills

  • Strong communication and customer-focused skills to understand user needs
  • Handling a professional relationship with our customers
  • Good technical writing ability

General Skills

  • Excellent communication skills
  • Methodical approach
  • Problem solving abilities
  • Attention to details
  • Patience, empathy and effective listening
  • Good work planning and sense of organization
  • Team spirit
  • This position might require traveling around the world for meetings

Required Education

  • MSc or PhD degree level in Telecommunications / Electrical Engineering/Environmental Science/Geology or similar.

Experience in SAR-InSAR data processing and GIS analysis will be highly appreciated.


  • Fluent English (written and oral) is compulsory
  • Italian will be also considered


Please, send your CV and cover letter to